Terms of service

Last updated: [date]

These terms are an agreement between [Nicoby Studios — full legal name, company number, registered address] (“we”) and the business that signs up for Lineup Lab (“you”). Lineup Lab is for business use only.

1. The service

Lineup Lab is an online tool for managing shows, collecting availability from performers and confirming lineups. We may improve and change the service; we won't remove a core feature you rely on without reasonable notice.

2. Accounts and your team

1. You are responsible for who you add to your workspace and for what they do in it.
2. Keep access to your team's email accounts secure — sign-in codes are sent there.
3. Tell us promptly if you think your workspace has been accessed without permission.

3. Free trial, fees and payment

1. New workspaces start with a free trial of [30] days. At the end of the trial the workspace is paused unless you choose a plan.
2. Fees are as agreed in your order or invoice, payable monthly [or annually] in advance, within [14] days of invoice. Prices exclude VAT where applicable.
3. We may pause a workspace if an invoice is more than [30] days overdue, after giving you notice. Your data is kept while paused.
4. We may change prices with at least 30 days' notice, effective from your next billing period.

4. Your data

1. You own the data you put into Lineup Lab. You give us permission to use it only to provide and support the service.
2. Our data processing agreement forms part of these terms and applies to any personal data we process for you.
3. You confirm you have a lawful basis to collect and share the personal data you add (for example, your performers' contact details) and that you will tell them how it is used.
4. You can download all of your data at any time from Settings → Your data.

5. Acceptable use

Don't use Lineup Lab to break the law, send spam, upload malicious code, try to access another customer's data, or overload or reverse-engineer the service.

6. Availability and support

We aim to keep Lineup Lab available at all times but don't promise uninterrupted service. Support is by email at [support email], during UK business hours, and we aim to reply within one working day.

7. Ending the agreement

1. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are not refunded unless the law requires it.
2. We can end the agreement with 30 days' notice, or immediately if you seriously breach these terms.
3. After the agreement ends you have 30 days to download your data. We then delete your workspace, and remove it from backups within a further [90] days.

8. Liability

1. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be limited.
2. We are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
3. Otherwise our total liability in any 12 months is limited to the fees you paid us in that period.

9. General

We may update these terms with 30 days' notice. Neither of us is liable for delays caused by events outside our reasonable control. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.